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How may I clear my browser cache and cookies?

Please use the information provided below to clear your browser cache (follow the instructions for the browser you currently use).

*Please note that clearing your cache/cookies will sign you out of most websites, so be sure to have your log-in information to any sites you may be logged in to

Internet Explorer

  •  Click on the gear icon in the upper right
  • From the drop-down menu, hover over 'Safety', then select 'Delete browsing history' from the menu that pops to the left
  • From the 'Delete Browsing History' menu, make sure 'Temporary Internet files' and 'Cookies' are checked (you can check any other boxes you would like, but is not required)
  • Click 'Delete'

After a few seconds, your cache should be cleared (you may or may not receive a confirmation).

Microsoft Edge (Windows 10 only)

  •  Click the menu button (3 lines) in the upper right
  • Click on the clock-shaped 'History' button. Here you will be able to view your browsing history
  • Click on 'Clear History', and then 'Show more'
  • Make sure 'Browsing history', 'Cookies', and 'Cached data' are checked
  • Click 'Clear'

After a few seconds, your cache should be cleared (you may or may not receive a confirmation).

FireFox

  • Click the menu button (3 lines) in the upper right
  • From the drop-down menu, click 'Options'
  • Click 'Privacy & Security' from the menu on the left hand side
  • In the 'Cached Web Content', click the 'Clear Now' button

After a few seconds, your cache should be cleared (you may or may not receive a confirmation).

Google Chrome

  • Click the menu button (3 dots) in the upper right
  • From the drop-down menu, hover over 'History', then click 'History' from the menu that pops to the left
  • Click 'Clear browsing data' from the menu on the left
  • Check all three boxes, then click the 'Clear Data' button

After a few seconds, your cache should be cleared (you may or may not receive a confirmation).

If the above instructions do not solve your issue, you may want to try using a different browser. Below are links to some other browsers you can try:

Internet Explorer

FireFox

Google Chrome

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