Verify you have Administrator Access
In certain instances the Windows operating system may not give a game the necessary permissions it needs to work as expected. This may cause the game to not start, run properly or may cause 'saving' issues. Enabling the option to run the game as administrator may help in this case. The information below can help with this.
The first thing you'll want to do is check to see if you're already logged in as the Administrator...
1. Right-click on the Start button/icon in the lower left corner of your desktop.
2. A small menu will appear. If the options include Open All Users and Explore All Users then you have administrator permissions.
To run as Administrator
Windows Vista/Windows 7
- Click the Start icon in the lower left corner of the screen.
- At the bottom of the Start menu, type Folder Options into the Searchbox, then press the Enter key.
- Click on the View tab near the top of the Folder Options window and check the option for Show hidden files and folders (in Windows 7, this option would be listed as Show hidden files, folders, and drives).
- Click Apply, and then click OK.
- Return to the Start menu and select Computer, then double click Local Disk (C:). Open the Program Files folder. On some systems, this folder will be listed asProgram Files(x86).
- In the Program Files folder, locate and open the folder for your game.
- In the game's folder, locate the executable (.exe) file for the game (it may show up as a faded icon next to the games title).
- Right click the file, select Properties, and then click the Compatibilitytab at the top of the Properties window.
- Check the Run this program as an administrator box in the Privilege Level section. Click Apply, and then OK.
- After you've completed the steps applicable to your situation, try running the game again.
Windows 8 / 10
- If you have a desktop icon...
- 1. Right click on the game/program.
- 2. Click on Run as administrator...
- 3. Relaunch the game.
- If you're accessing from the Start menu...
- 1. Access your Start menu be clicking in the most lower-left portion of your screen.
- 2. Click on the game/program you're wanting to Run As Administrator...
- 3. Click on Run as administrator...
- 4. Relaunch the game.
Check Anti-Virus or Firewall
First, your anti-virus software or your firewall software may be causing this issue. Please make sure to configure your software to allow our games to operate properly. If you are not sure how to do this, the Help menu in your software should point you to the instructions you need.
Please note that our games are safe to install and play and contain no spyware, malware, or viruses. Check your virus software to make sure that your definitions are up to date.
Disable User Account Control
Please follow the steps below to disable User Account Control. In order to make this change you must be logged in as administrator.
1. Open the Control Panel.
2. Click on User Accounts.
3. Click "Turn user account control on or off".
4. Uncheck the box next to "Use User Account Control (UAC) to help protect your computer" and click "Ok" to save your changes.
1. Open the Control Panel and make sure that in the upper-right hand corner it states "View by: Large Icons".
2. Click on User Accounts.
3. Click "Change User Account Control Settings".
4. Slide the slider all the way down to "Never notify" and click on OK
1. In the search bar or charm, type "Change User Account Settings"
2. Slide the slider all the way down to "Never notify" and click on OK
After you have taken the steps above, close all programs you are running and re-start your computer and relaunch the game